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FAQs

We are here to help!

Below are frequently asked questions by our customers. We hope you will find these answers helpful. If you have additional questions, please contact us!

Where can I find the complete parts list for each KIBO kit?

The complete contents of each KIBO kit can be found on the Compare KIBO Chart.


What is your warranty policy?

We offer a 6-month warranty on the KIBO robot and its parts.

We test every robot and component before it leaves our factory, but sometimes issues do arise. If you find KIBO and any of its parts faulty, please contact support and let us know the program you are experiencing. If, after testing, we find KIBO or its parts faulty, we will replace it. We will ask that you mail back the faulty part with the printed note describing what the issue was.


What is your return policy?

If you decide you do not like your KIBO and want to return it, you have 30 days to do so. You need to mail us the KIBO in the exact same condition and packaging as you received it and email us to let us know that you are sending it back and (if you are so kind) the reason why. Once received, we will refund you the amount you paid for KIBO. After 30 days, we will not accept returns.


What is the main difference between the four different KIBO kits?

There are two main differences between our different KIBOs: the number of programming blocks they come with (which determines the number of actions KIBO can perform) and the number of modules. For example, KIBO 10 comes with the KIBO body, two wheels and two motors; while KIBO 14, KIBO 18 and KIBO 21 also include three sensor modules (distance, sound and light) and a light output. KIBO 14 offers a static art platform and 14 programming blocks and KIBO 18, includes two art platforms, a stationary and a moving one, and 18 programming blocks, and KIBO 21, the top product of our line, includes 21 programming blocks as well as the Sound Module and Expression Module.

See what is included in each kit in our comparison chart.


Can I buy more programming blocks a la carte?

Yes! Please visit our online store.


I already bought a KIBO 10, can I now buy sensors a la carte?

Yes! Please visit our online store. If you buy new sensor modules, make sure to buy the needed programming blocks, such as the IF and END IF and the associated parameter cards.


I am a parent and I want to know what is the best way to start helping my child learn with KIBO in a fun way?

We have developed a set of activity cards to help you get started. You can find them online, or you can order them from our online store. We have also created a game called KIBO Says, which is very similar to Simon Says and helps children learn the different KIBO commands.

We also have a site dedicated to activities, tutorials, and curriculum called KIBO Resources .


Do you offer professional development?

We do! See all the types of professional development available, including training. If you can’t find what you are looking for, please contact us. We will be happy to work with you to craft something to meet your needs.


Can I get a sample KIBO for my classroom?

Please contact us to learn more about the demo/pilot program where we will discuss your needs, a possible loan term and other details. Make sure to sign up for our Child’s Play Newsletter to learn more.


How do I get a grant for my school to buy KIBOs?

There are several different ways. See our Grants and Funding page to learn the various ways to get funding for your school purchase. There, you will also find a PDF document with information you might find useful when writing a grant.


What kind of teaching materials do you have available?

We have teaching materials that include a sample of everything educators might need for using KIBO in their classrooms, after school programs, summer camps, etc. Check out the Engineering Design Journal, Assessment Workbooks with stickers, Activity Guide Cards, Curriculum Book, “KIBO Says” programming game and two posters. You can also buy all of these materials a la carte or in packets of 25 or 100 or buy a classroom package which includes Teaching Materials.

We also have a site dedicated to activities, tutorials, and curriculum called KIBO Resources.


Can you tell me more about your curriculum?

Our core curriculum, “Creating with KIBO” is designed for helping young children build, create, and learn to code with the KIBO robot kit. It provides an engaging introduction to powerful ideas from computer science, engineering and robotics in a structured, developmentally appropriate way: the engineering design process, robotics, sequencing a program, control flow through parameters, branched statements, and sensors. After being exposed to this curriculum, young children will be able to engage in both computational thinking and engineering design, while having fun with their KIBO robots. The curriculum integrates the use of art materials, literacy, music and dance. It is aligned with Common Core standards.

This 40-hour core curriculum framework covering programming, robotics, and the engineering design process with KIBO, was created for children 4 to 7 years old. Its scope and sequence is based on over a decade of research done by Prof. Marina Umaschi Bers and her DevTech research group at Tufts University. Check out their Early Childhood Robotics Network, to find other curricula for using KIBO and integrating it with different content areas in the early childhood classroom.

In addition to the core curriculum, we also have four Curriculum Guides which explore cross-curricular activities using the KIBO expansion modules:

We also have a site dedicated to activities, tutorials, and curriculum called KIBO Resources.


What are your recommendations for equipping a classroom with KIBOs?

It depends on how many children are in your classroom and how many children you want to group together while working with KIBO. Based on our experience with different classroom needs, we put together three packages that have everything a teacher will need:

  1. A Classroom Package that serves 20 to 24 students, which includes ten KIBO 18 or KIBO 21 kits plus teaching materials for 25 students
  2. A Small Classroom Package that serves 10 to 12 students, which includes five KIBO 18 or KIBO 21 kits plus teaching materials for 12 students
  3. An Activity Center Package that serves 4 to 6 students which includes two KIBO 18 or KIBO 21 kits plus teaching materials for 6 students.

We are happy to develop a package that is right for you! Please contact our sales team to discuss your unique situation.


Can I get a discount if I buy many KIBO kits?

We offer discounts for single orders as follows:

  • 5% for orders totaling between $25,000 – $60,000
  • 10% off orders over $60,000

Please contact us and let us know if you have any questions on the discount.


How can I get Technical Support help?

You can contact our technical support team with any issues you may have. Alternatively, please see our Technical Support page which may offer additional assistance.


Can I purchase your products with a PO?

For United States orders, if you would like to submit a PO vs. ordering in the online store, we would love to help! Please see the PO requirements to determine what to include on your PO. Email the PO to [email protected] or fax them to 781-894-4033. As always, we are just a phone call away at 781-894-4022, if we can help in any way. Unfortunately we only accept PO orders from United States institutions.

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